Sales Policy

Effective Date: October 10, 2024

Welcome to Pure Gem Shine! We are committed to providing a seamless shopping experience for our customers. This Sales Policy outlines the terms and conditions governing all purchases made on our website, https://puregemshine.com. By making a purchase from our site, you agree to the following terms:

1. Product Availability and Pricing

  • Availability: All products listed on Pure Gem Shine are subject to availability. In rare cases, high demand may result in out-of-stock products. If an item you ordered is unavailable, we will notify you immediately and offer alternatives or a full refund.
  • Pricing: All prices are listed in USD and are subject to change without notice. Prices include applicable taxes unless otherwise stated. We strive to ensure accurate pricing, but if an error occurs, we reserve the right to correct it before processing your order.

2. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
  • PayPal
  • Other payment methods may be available depending on your location. Payment must be completed before your order is processed.

3. Order Processing

Once your payment is successfully completed, you will receive an order confirmation email. Orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed the next business day.

4. Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated at checkout based on your location and the shipping method selected.
  • Shipping Time: Delivery times vary depending on your location. Standard shipping generally takes 3-7 business days within the United States. Expedited shipping options are available at an additional cost.
  • Tracking Information: Once your order is shipped, you will receive an email with tracking information.
  • International Shipping: We offer international shipping to select countries. Please note that international customers are responsible for any customs duties or import taxes.

5. Cancellations and Changes

If you need to cancel or make changes to your order, please contact us as soon as possible at:

Cancellations or changes may only be made before the order has been processed and shipped. Once your order has shipped, it cannot be canceled or modified.

6. Return and Refund Policy

For information regarding returns and refunds, please refer to our Refund and Returns Policy. We offer a 30-day return window for most items, excluding custom and personalized pieces. All items must be returned in their original condition.

7. Warranty

All jewelry pieces purchased from Pure Gem Shine come with a 1-year warranty against manufacturing defects. This warranty does not cover damage caused by wear and tear, accidents, or misuse. To make a warranty claim, please contact us at contact@puregemshine.com with proof of purchase.

8. Promotions and Discounts

Occasionally, we may offer promotions or discounts on select products. Promotional offers cannot be combined with any other discounts, unless explicitly stated. All promotional codes must be entered at checkout to receive the discount. Promotions may be subject to additional terms and conditions.

9. Customer Support

If you have any questions about your purchase or need assistance, our customer service team is here to help. You can reach us at:

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.